Free Ontario delivery on orders 25 lb +
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Deliveries Tuesday, Wednesday & Thursday
Meat is a perishable product. This page sets out when we will replace or refund an order, and what to do if something arrives thawed or damaged.
If a box arrives slightly thawed around the edges, the meat is still good. The overall temperature of the box has not gone above the temperature of your refrigerator. Put it in the freezer as soon as possible.
Our meat is frozen right at the butcher shop. It has not been kept fresh for a week before it was frozen, as it is at a lot of other meat shops, so it will still hold for about a week in the refrigerator.
If a box arrives damaged and completely thawed, the meat will likely need to be discarded. We will refund you the cost of the box or send you another box to replace it. You must contact us before discarding the product in order to get a refund.
You must report a damaged or thawed box as soon as it arrives, and you must send a picture of the box and its contents to carrie@vvfarm.ca. Reports sent more than 24 hours after the box was delivered will not be refunded.
If you are not home, the box will be left at the door. We are not responsible for theft, or for boxes that thaw because they were left out too long while you were not home, so these will not be refunded.
If you give us the wrong address, the box will not be refunded. If you refuse the box, it will not be refunded.
If you have any other concerns, please do not hesitate to email us through the website form.
Turkey pre-orders, seasonal duck and delivery dates. A few emails a year, never more.
Our family farm in Ontario. Growing good food, naturally.
